Privacy Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

IOTPRO Solutions Private Limited ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal data of our users ("user", "you", or "your").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications available on the Apple App Store and Google Play Store, or interact with our IoT services and products.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our applications or services.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you.

A. Information You Provide to Us Directly

• Account & Profile Data: Name, email address, phone number, mailing address, login credentials, and profile information when you register an account.
• Payment Data: Billing details, payment card information, and transaction history (processed via secure, third-party payment processors).
• Customer Support & Feedback: Communications, inquiries, or feedback you send directly to us.

B. Data Collected Automatically (Mobile App & Website)

• Device & Technical Information: Device model, operating system version, unique device identifiers, IP address, mobile network information, and app crash logs.
• Usage Data: Pages viewed, features used within the app, time spent, clickstream data, and performance analytics.
• Location Data: Precise or approximate geolocation data, when permission is granted, to enable device pairing, local network discovery, and location-based IoT functionalities.

C. IoT & Sensor Data (If Applicable)

• Data generated by IoT hardware or smart devices connected to our mobile app, including telemetry, connection logs, device states, and environment/sensor data.

2. How We Use Your Information

We use the collected information for various business and operational purposes, including:

• Providing & Managing Services: Setting up user accounts, operating our mobile apps, enabling IoT device interactions, and fulfilling service requests.
• App Performance & Optimization: Monitoring app stability, fixing bugs, and improving user experience on iOS and Android platforms.
• Communications: Sending administrative notices, system updates, security alerts, and customer support responses.
• Security & Fraud Prevention: Detecting, preventing, and addressing security threats, unauthorized access, or illegal activities.
• Legal Compliance: Complying with applicable legal obligations, statutory requirements, and applicable app store policies.

3. Permissions Required (Mobile Applications)

Depending on the features enabled in our mobile application, we may request the following permissions:

• Location Services: Required for scanning/pairing local IoT devices and providing location-aware features.
• Bluetooth / Local Network: Required for connecting and communicating with nearby IoT hardware.
• Camera / Photos: Required if you scan QR codes for device onboarding or upload profile images.
• Push Notifications: Required to send real-time alerts and updates regarding your connected devices or account activities.

You can revoke these permissions at any time via your device settings.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share your information under the following limited circumstances:

• Service Providers: Trusted third-party vendors, cloud providers, payment gateways, and analytics services that assist us in operating our services under appropriate confidentiality obligations.
• Legal Requirements: If required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of IOTPRO Solutions Private Limited, our users, or the public.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security & Storage

We implement reasonable administrative, technical, and physical security measures, including encryption protocols such as HTTPS/TLS, to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention & Account Deletion

• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
• Account & Data Deletion: You may request deletion of your account and associated personal data within the app, where available, or by contacting us directly using the contact information below.

7. Children's Privacy

Our services and applications are not intended for children under the age of 13, or the applicable minimum age in jurisdictions where a higher age applies. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will take reasonable steps to delete that information.

8. Third-Party Links & SDKs

Our mobile app and website may integrate third-party services or SDKs, such as analytics, cloud services, or payment processors. These third parties have their own privacy policies governing their collection and use of your data. We encourage you to review their respective policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this policy or through appropriate in-app or website notifications.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the following information: